Treat Your Ecommerce UX Like Your In-Store Sales Reps
If 10,000 pre-qualified, motivated customers came into your brick and mortar store each month and 75% of them walked out without buying anything, what would you do? Read more
Why User Experience is More Than Just User Interface Design
/in Ecommerce, Rants, Software Development, UX Design /by Chris GiegerIf I’ve ever had the pleasure of working with you or for you, you’ve probably heard me preach on my soapbox more than once about how User Experience is so much more than just the design of a user interface. User Experience is, as the term implies, about everything and anything that can impact the experience a user has when interacting with a software product or website. In this post, I touch on a few areas that can have a direct impact on a user’s experience – but have nothing to do with UI design. Read more
E-commerce Shopping Cart Usability Research Findings
/in Ecommerce, Usability /by Chris GiegerThe Nielsen Norman Group just release the results of a Shopping Cart Usability study called “Decision Making in the E-Commerce Shopping Cart: 4 Tips for Supporting Users“. Read more
