“Where are my YouTube Videos?” #UXFAIL

If you’ve ever uploaded a video on YouTube, you may have found it difficult to find that video in your YouTube account later on after you’ve uploaded it. We can tell this is not a unique ‘user issue’ because if you Google “Where are my YouTube Videos?”, you will see step-by-step instructions and even video tutorials (shown below) on how to find the videos you uploaded to your YouTube account. To be clear, we’re not talking about trying to find your videos as if you were someone searching on YouTube that may be looking for a video like yours. We’re talking about finding a video in your YouTube account after you’ve uploaded it so that you can edit it or delete it or whatever.

The fact that Google had to write step-step-step instructions on something that should be so simple proves there’s a design flaw.

In addition, if there are people posting video tutorials that are viewed by hundreds of thousands of frustrated people, you have a major UX problem.

So, Where Are My Videos?

For some reason, not only are your videos buried in a link under your profile’s avatar but they’re in what appears to be a separate software product called “YouTube Studio beta“. How someone would know to go to the YouTube Studio beta product to find the videos they uploaded is one problem. The fact that YouTube is requiring its users to access a ‘beta’ version of this product as the only means to get to these videos, is a whole other problem. At UX Team, we often create video demonstrations or usability test recordings for our clients that we purposely keep “unlisted” so only someone with the direct link to the video can view that video. Apparently, the only way to find and edit these “unlisted” videos in your account is to use the YouTube Studio beta product. The problem is that most users probably think of “YouTube” as the whole product and not that there are sub-products within YouTube to do special things. This just adds an unnecessary level of confusion to the whole user experience.

The Simple Solution

Since we are a UX Design firm, we don’t want to just rant about the failures of others, we want to offer our help. In this case, the solution could be as simple as adding a ‘My Videos’ link to the main navigation menu. If YouTube did this, we bet there would be a lot less people asking and searching for where to find their own videos.

But First, Prototype – Correcting Mistakes Before They’re Made

Source: quotesondesign.com

Sometimes ideas sound great in theory, but don’t work well in practice. That’s why prototyping with actual users is essential. We usually think of prototyping in terms of software, but it has real world applications, too.

Read more

The Disappearing Email Preheader

For the last few years, marketers have used ‘teaser text’ to give users a sneak peak of an email’s content. Email clients on mobile as well as desktop devices pull that teaser text from the first line of the email body. Lately, we’ve found that the teaser text is often invisible in the email. Knowing that 56% of emails are opened on mobile devices1, we can guess why.

1Source: https://litmus.com/blog/mobile-friendly-email-september-2016-email-market-share

Read more

Why User Experience is More Than Just User Interface Design

If I’ve ever had the pleasure of working with you or for you, you’ve probably heard me preach on my soapbox more than once about how User Experience is so much more than just the design of a user interface. User Experience is, as the term implies, about everything and anything that can impact the experience a user has when interacting with a software product or website.  In this post I cover just two areas that can have a direct effect on a user’s experience that have nothing to do with UI design. Read more

“Go Slow, To Go Fast” When Designing and Building Software

The concept is simple enough: Take the time to do something right the first time and you will inevitably complete the task faster and better than if you rushed it to “just get it done”. Read more