Firetree EM Project Overview

Firetree needed to completely replace its 11-year-old locally installed Windows-based Enterprise Management (EM) system with a new, state-of-the-art web-based application. The new EM application is now used to run Firetree’s entire business operations, which includes client admissions, treatment plans, prescription inventory management, billing and expenses, security headcounts, and facility check-ins with biometric fingerprint scanners. In addition, the application needed to comply with very strict federal and state requirements for processes, security, and documentation.

The project began with user shadowing and interviews of 15 different users at 5 different Firetree facilities. UX Team took everything it learned from observing users work in their real-world environments and created a user experience that made their jobs far more efficient.