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In The Trenches With Your Users

Perhaps the most important (and often overlooked) step in designing a great user experience is User Shadowing. Yet, most design teams simply do not spend time sitting with users, in person, in their natural work environments, learning how to design a great experience for them.

Time and time again, when we are brought into a project to design a user experience, we learn that no one has spent any time with the users. What’s even more surprising is not only what we learn each time we shadow users but what our clients learn. In some cases, user shadowing reveals immense flaws in business processes, inefficiencies in redundant tasks, violations of compliance policies and much more. The bottom line is that there simply is no better way to learn how to design for your users than to spend some time with them.

There simply is no better way to learn how to design for your users than to spend some time with them.

What exactly is User Shadowing?

Well, it’s really very much what it sounds like. We spend time with your users, shadowing them within their work environment to observe and learn:

  • What their roles and responsibilities are
  • What steps they perform to complete their tasks
  • What systems and people they interact with
  • What pain-points they struggle with

What deliverables do we provide?

Based on the specifics of the project and the users, we will provide any number of deliverables at the conclusion of our User Shadowing efforts, including but not limited to:

  • A detailed “Findings and Recommendations” presentation.
  • Ecosystem illustration that depicts all the systems and people your users interact with on a regular basis.
  • Swimlane diagrams that depict the steps and interaction points of a given flow.
  • User Personas that describe who your users are based on their needs and profile.

We’ve shadowed users for all types of companies, including but not limited to:

  • Trading floors at large financial institutions
  • Medical research laboratories
  • Insurance agents and adjusters
  • Private and family trust companies
  • Drug rehab and residential reentry centers
  • Private foundation management firms

Recent Web and Mobile UX Design and Development Projects

We design and develop software and website user experiences for a wide-range of clients in many different industries.

Urner Barry Comtell
Food Industry News and Quotations
Selective Small Business UX Design
Small Business Insurance Policy Quoting and Issuance Software
IntraFi Network Deposits
Insured Cash Sweep App
See More

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    I’ve worked with many UI and UX designers over the years but none are as innovative and value-add as Chris Gieger and The UX Team.

    Peter J Worth Jr.CTOhttp://www.corecentive.com/ – CoreCentive

    UX Team has been helping us out on our UX projects for over a decade, and we have never been disappointed. They always give reliable estimates, and the work they produce is top notch.

    Jeff TapperFounding Partnerhttp://www.digitalprimates.net – Digital Primates

    UX Team not only did a great job redesigning my mobile-friendly e-commerce website but, more importantly, they came to the table with ideas that helped reshape my business.

    James AhlbergFounder & CEOhttp://www.selectwisely.com – SelectWisely

    UX Team far exceeded our expectations and, more importantly, the project exceeded our client’s expectations. We look forward to working with the UX Team for years to come.

    Annette C. ReedVice President, Executive Director Operationshttp://www.pereless.com – Pereless Systems
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