Our client’s products are mainly used to convert and control power in critical 9-1-1 cell towers and massive data centers. Therefore, system failures are simply not an option. The product’s interface must allow users to proactively monitor and address potential issues before they arise. Then, when the inevitable issues do happen, users must be able to quickly fix the issues to avoid any downtime.
UX Team was hired to design the web, mobile, and hardware panel interfaces for its Next-Generation Power Converters.
Services
User research, Prototyping, Usability testing, Developer handoff, Design system, UX support
Improve navigation structure
Modernize the navigation menu and introduce multiple intuitive avenues for finding information.
Seamless experience across devices
Ensure the product feels and works the same way, whether accessed via the panel, web or mobile interface.
Intuitive for inexperienced users
The product is often used in emergency situations by techs who are not familiar with the device, or even the subject matter. Therefore, it’s important for troubleshooting to be extremely simple and straightforward.
Purpose of our research
Studies
User Demographic & Accessibility
The user demographic is primarily men 50 and older who:
Alarm Messaging & Troubleshooting
Most users we interviewed talked about how confusing the alarm messages were. They were often cryptic, misleading, and inaccurate, making it very difficult to resolve any issues.
Our new alarm messaging is designed to be understood by even the most inexperienced technician. In addition, we designed an easy-to-follow troubleshooting wizard to help users quickly resolve issues on their own without contacting Tech Support.
To support the development of the Next-Generation Power Converter interfaces, UX Team created a comprehensive design system that ensured consistency across web, mobile, and hardware panel platforms.
By documenting these elements clearly, we simplified the handoff process, enabling the development team to implement designs efficiently and accurately. This structured approach not only saved time but also ensured a cohesive user experience across all interfaces.
Efficiency through purposeful navigation
By consolidating options and grouping similar functions, we’ve significantly improved navigation ease. The introduction of comprehensive overview screens has empowered users with a clearer understanding of system functionalities.
Meeting the needs of your users
By prioritizing accessibility, we created more intuitive, clearer, and accommodating interfaces, ensuring that all users, regardless of age or visual differences, can engage with ease and confidence.
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