Focus Groups and Usability Tests are often mistaken as being the same thing when in reality they really could not be more different. So, before deciding which to use, it is very important that all parties involved are on the same page in regards to the differences between each test and the expectations of what you are looking to get out of each.
Innovation is defined as “the introduction of something new” and when most people think of Apple they think of an innovative technology company. However, I would argue that Apple is really known more for designing innovative user experiences than it is for developing innovative new technologies. In other words, when it comes to taking technologies and changing the way people experience those technologies, no one is better than Apple.
How many portable media players were there before the iPod?
Apple wasn’t in the business of making portable media players before launching the iPod in 2001. Now it dominates the market. They didn’t invent the technology—they made the experience of using a portable media players better by focusing on the core needs of the product:
- Make it easy for people to load music files onto the player.
- Make it easy for people to quickly browse through a huge library of music.
How many smartphones were there before the iPhone?
Apple wasn’t in the business of making smartphones before launching the iPhone in 2007. Now it dominates the market. They didn’t invent the technology used to make phone calls, read email, take photos and surf the Internet on a handheld device—they made the experience of using a smartphone better by focusing on the core needs of the product:
- Make it easy for people to navigate emails and web pages in a way that is more conducive to a small handheld device (touchscreen gestures Vs using buttons or a stylus).
- Make it easy for people to read on a small handheld device (larger, high-resolution, graphically-rich color screens Vs small text-based screens)
- Make the camera easy to use and share photos with others.
How many tablets were attempted before the iPad?
Apple wasn’t in the business of making tablets before launching the iPhone in 2007. Now it dominates the market. They didn’t invent the technology used to make a tablet—they made the experience of using a tablet better than any tablet that was made before it.
With the passing of Steve Jobs, we begin to learn more examples of how his fanatical focus on user experience drove the company to launch its most successful products. In this excerpt from Walter Isaacson’s authorised biography ‘Steve Jobs’ , we learn what motivated Steve to create the iPad and how he focused on an element of Microsoft’s user experience that would prevent it from ever catching on:
This guy badgered me about how Microsoft was going to completely change the world with this tablet PC software and eliminate all notebook computers, and Apple ought to license his Microsoft software. But he was doing the device all wrong. It had a stylus. As soon as your have a stylus, you’re dead. This dinner was like the tenth time he talked to me about it, and I was so sick of it that I came home and said, “Fuck it, let’s show him what a tablet can really be.”
In the video clip below, we learn that, ironically, Apple had the iPad before they had the iPhone but Steve felt the user experience methods designed for the tablet would be perfect for a phone.
Other than your computer, your phone is probably the most used piece of equipment in your office—yet I can almost guarantee you that most people still don’t know how to use 80% of its features. I know I don’t.